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Terms & Conditions


Disclaimer

BACKTEE allows for typographical and tecnical errors, and reserves the right to change prices, inventory and availability.

 

Order submission and receipt

Once you have placed your order you will receive a receipt by e-mail. Upon receipt of the order confirmation, ensure that it matches your order and that your address is correct. Contact webshop@backtee.com if you find any errors.

 

Payment

Payment can be made using the following; Visa, MasterCard, Visa Electron, Maestro, American Express or PayPal.

Debit cards do not attract a surcharge.

 

Price

All our prices for delivery in the European Union Countries include Danish VAT.

 

Shipping and Freight

Goods delivered in Denmark are sent by GLS.

Purchases under €150.00 attract a shipping fee €7.5. 

For purchases over €150.00 shipping is free.

 

Goods delivered outside Denmark are sent by GLS.

Purchases under €150.00 attract a shipping fee of €7.5 and €25 (non-EU – including customs clearance).

For purchases over €150.00 shipping is free.

Shipping cost are added to the price and paid with the goods. The total shipping cost will appear on your order before you send it to us.

 

Delivery

All orders are dispatched within 1-3 working days after we have received them.

Normal delivery time to addresses in Denmark is 1-2 working days.  Normal delivery time to European Union Countries is 2-7 business days. Orders to the United States can expect a delivery time of 7-14 working days.Is there a delay at GLS BACKTEE can not be held liable.

 

We deliver goods to Denmark, all EU countries, Norway, Switzerland and the United States.

Orders shipped to a country outside the EU. may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you.

If your country is not listed in the shopping cart, please contact us and we will try to reach agreement on the supply thereof.

 

If we are unable to deliver due to the goods being out of stock or if delivery is delayed for other reasons, you will be notified as soon as possible. You will receive an e-mail with order confirmation when your goods have been dispatched from us.

  

Returns

Complete satisfaction or your money back.

As a customer of BACKEE.COM you have 14 days, from the day you receive the item, to cancel the order. Your 14 day right to cancel means that, you as a customer, can receive the product, unpack and see if it is as expected. If you change your mind, you can return the goods to us and we will refunded the price of the goods + shipping (transfere to your bankaccount). Cost of return shipping to us is at your own expense. A refund is granted on provision that the goods are returned to BACKTEE.COM in the same condition and quantity that they were received. You can also cancel by refusing to receive the package. 

 

It is not a requirement but it will speed up the process if you complete and enclose the Return Form, and send it with a copy of your order confirmation and the product returned.

NOTE - We do not accept packages sent by Cash on Delivery or similar.

  

Exchanges

Exchange of goods for alternate sizes can be effected within 14 days from receiving the goods. You must fill out a Return Form and return it with the goods for exchange. BACKTEE will send the replacement product shipping free. If we do not have the desired item in stock you will be refunded as soon as possible and no later than 14 days after we have received the product. The only cost incurred when you exchange a purchase is the return postage.

 

If you wish to exchange received goods for a different item, we ask that you cancel your purchase and make a new order.

 

Complaints

If the product is defective or damaged you have the opportunity to complain in accordance with Danish law. You can complain up to 2 years from the time you receive the item. You must claim within a reasonable time from your discovery of the defect. 2 months will always be considered a timely complaint. In case of complaint please complete the Return Form and return it with the item and a copy of the receipt. Goods returned with warranty, will be repaired or replaced by a new delivery within 7-14 days from receipt. If we do not have a replacement available, we will credit the amount as soon as possible and no later than 14 days after receipt of the goods.

Remember to return the goods in protective packaging, and get a receipt for shipment so that we can reimburse your shipping cost. We reimburse reasonable shipping costs that you may have in connection with the return of the product when the claim is justified.

In the unlikely event you have been unable to resolve the complaints issue directly with our Customer Service Team, a complaint can be submitted to the Competition and Consumer Authority Centre for Complaint Resolution at Carl Jacobsen Vej 35, 2500 Valby. You can submit your complaint to the Centre for Complaint Resolution through www.forbrug.dk.
 
The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country than Denmark. Complaints are lodged here - http://ec.europa.eu/odr. When filing a complaint, enter our email address webshop@backtee.com.

 

Return Address for cancellation, exchange, claim:

BACKTEE A / S,
Sommervej 50
8600 Silkeborg
Denmark

Please mark package “Webshop”.

 

Download Return Form

 

NOTE - All items purchased through BACKTEE.COM cannot be exchanged, returned or refunded through our dealers. All contact must be made via BACKTEE.COM.


Other

We do everything we can to ensure your satisfaction, and if you have questions about your order, you can send us an email to webshop@backtee.com at any time. We ask that you include your order number in all correspondence.

 

Cookies

On our website www.backtee.com we use cookies in accordance with this cookie policy.

 

1.                    Owner information

BACKTEE A/S
Sommervej 50, 8600 Silkeborg
CVR: 17702300
Phone: +45 87 68 28 28
Email: info@backtee.com

 

2.                    What is a cookie?

Today, cookies are used by almost all websites and are in many cases necessary to provide a specific service on the website.

A cookie is a small text file which is stored on the user's IT equipment (such as a PC, tablet, smartphone, etc.) allowing the website to recognise the equipment. Cookies may for instance be used for the purpose of preparing statistics of the users' website use and for optimisation of website contents. A cookie is a passive file and cannot collect information from the user's computer or spread computer virus or other harmful programs. Some cookies are placed by websites (third parties) other than the one stated in browser's address line (the URL). The contents of such cookies may be of a general nature, but they may also be, for example, analytical tools or embedded comment fields. This means that cookies are stored from parties other than the one owning the website.

Some cookies are created temporarily and expire at the end of the user session when the browser is closed (session cookies). Other cookies are stored on the user's IT equipment for a longer period of time (persistent cookies). When the user revisits a website, new session cookies will be placed in the temporary memory, whereas a persistent cookies will be renewed.

 

3.                    Cookies at www.backtee.com

On www.backtee.com we use cookies to analyse how our website is used and to enhance and simplify your visit. Furthermore, we use cookies to execute orders in our web shop. The information provided in the statistics is anonymous and cannot be used to identify named users.

We use the following types of cookies at www.backtee.com:

The following first-party cookies are placed on www.backtee.com

Name:

Type:

Purpose:

Duration

 

Session cookies

Separate users from each other.

Expire when the browser is closed.

 

Session cookies

Remember selected clothing size, fit and colour.

Expire when the browser is closed.

 

Persistent cookies

Collect statistics on when the user has visited the website as well as information about the websites from which the users generally visit the site and which websites they generally proceed to.

2 years

 

Persistent cookies

Remember any content in the shopping basket.

1 month

 

In addition, the following third parties place cookies on www.backtee.com:

  • Google.com
  • Cloudflare.com
  • Jquery.com
  • Pingdom.net
  • Doubleclick.net

How to delete or decline cookies depends on your browser.

If you use a PC, you may delete cookies by using the shortcut keys [CTRL]+[SHIFT]+[Delete].

If this does not work, or if you use, for example, a MAC computer, you must click on the link in the browser you use:

·        Internet Explorer
·        Mozilla Firefox
·        Google Chrome
·        Opera
·        Safari
·        Flash cookies

 

4.                    Why do we provide information about cookies?

All Danish websites are under the obligation to inform users about the cookies placed on the user’s IT equipment. The information must be in accordance with the "Executive Order on Information and Consent required in case of Storing or Accessing Information in End-user Terminal Equipment (generally referred to as the “Executive Order on Cookies”). https://erhvervsstyrelsen.dk/cookies

 

5.                    Processing of personal data

For further information about how we process your personal data, please see our privacy policy, which you can find here https://backtee.com/en-gb/index/customer-service/terms-conditions.

 

6.                    Contact

If you have any questions regarding this cookie policy, you may contact us at info@backtee.com

 

18.05.18

 

Privacy policy

At BACKTEE A/S data protection and confidentiality is a high priority. This privacy policy sets out clear guidelines for how BACKTEE A/S processes your personal data. Further, we explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website. 

 

                 1.              Data controller and contact information

This website is operated and owned by:

BACKTEE A/S  
Sommervej 50, DK-8600 Silkeborg
CVR 17702300
Phone:.+45 87 68 28 28
info@backtee.com

 

                2.              Collection of personal data

You will always be informed in connection with collection of personal data about you. The personal data collected by us may include, for instance, your name, your email address, and similar identification data, information about an online purchase and about your navigation on the website.

In connection with the submission of your data it will always be stated whether the submission is voluntary or necessary for completing the desired action, such as the completion of a transaction in our web shop.

Your personal data is collected in one or several of below cases:

-         When you buy goods online at BACKTEE A/S
-      When you sign up for BACKTEE A/S newsletter
-      When your participate in one of BACKTEE A/S competitions

If you use your email address in more than one of the above cases, your personal data will only be collected and registered in one place. This way your information is already stored when you shop at us, and you will not receive the same marketing material from BACKTEE A/S more than once.

 

                3.              Use of personal data


Personal data is collected and will be used in connection with:

-        Completion of orders in our web shop
-      Sign-ups for newsletter
-      Participation in competitions and/or other events
-      Send-outs of other marketing material, including invitations to events and allocation
       of discount codes

-      Statistics
-      Other marketing initiatives

Please note, that we will only use your personal data to send marketing material if you prior have given your explicit consent, unless legislation allows us to contact you without your prior consent. 

BACKTEE A/S keeps statistics about which areas of the site our users visit and which products the users prefer. This data does not contain personal data. Knowledge about the users’ use of the website is gained with help from the collected data. This information is used to improve the website. We do use data about how our users navigate, to better understand how our users use the www.backtee.com and from that we try to improve the website. We are not able to see where you come from or where you are going on the internet after you leave our site. Furthermore, we collect information about what products our users, as a unit, prefers. This information is also used to improve the website. We do not sell or otherwise disclose information about how our user navigate and use our website. We do not sell or disclose information about your purchase history to third party.

 

                4.              Transfer to other data controllers

In general, we do not transfer your personal data to a third party without your consent.  However, information that is used for delivery of goods will be transferred to the shipping company used by BACKTEE A/S  

Under specific circumstances and with reference to legislation, it might be necessary to transfer information to public authorities or the police.  For example, information may be disclosed to the police in case of suspicion of credit card fraud.

In the case of a re-organization, full or partial sale of the company, any disclosure in such connection will be in accordance with current legislation for the processing of personal data.

 

                5.              Disclosure to data processors

Your personal data is disclosed to partners of BACKTEE A/S who deliver services on behalf of BACKTEE A/S, for example in relation to send-outs of newsletters. These partners only process the personal data on behalf of BACKTEE A/S and in accordance with the instructions of BACKTEE A/S  

 

                6.              Deletion of personal data

We will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out above in section 3. However, the data may be processed and stored for a longer period in anonymized form.

 

                7.              Cookies

We use cookies on our website. You can read more about the use of cookies in our Cookie Policy, which you can find on the following link: https://backtee.com/en-gb/index/customer-service/terms-conditions

 

                8.              Security

We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data.

 

                9.              Your rights

You are at any time entitled to be informed of the personal data about you that we process, but with certain legislative exceptions. You also have the right to object to the collection and further processing of your personal data including. Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to receive information about you that you have provided to us, and the right to have this information transmitted to another data controller (data portability).

 

                10.            Withdrawal of consent

You may, at any time, withdraw any consent you have given and we will delete your personal data, unless we can continue the processing based on another purpose. If you wish to withdraw your consent, please contact us at info@backtee.com or phone +45 87 68 28 28.

 

                11.            Links to other websites etc.

Our website may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of other companies or for the practices of such companies regarding the collection of personal data. When you visit other websites, you should read the owners' policies on the protection of personal data and other relevant policies.

 

              12.            Amendment of data etc.

If you want us to update, amend or delete the personal data that we have recorded about you, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you may contact us at info@backtee.com or phone +45 87 68 28 28. You may also write to us at the following address:

BACKTEE A/S
Sommervej 50
DK-8600 Silkeborg
 

                13.            Complaints

If you wish to appeal against the processing of your personal data, please contact us by email, telephone or letter as indicated in section 14 above. You may also contact the Data Protection Agency, Borgergade 28, 5., DK-1300 Copenhagen K.

 

Shipping & Freight

For purchases over €150.00 shipping is free.
Purchases under €150.00 attract a shipping fee of €7.5 and €25 (non-EU – including customs clearance).

Read more

Returns

Complete satisfaction or your money back.
In the unlikely event that our products do not match your expectations, you can return them within 14 days from receipt of your order.

Read more

Payment

Accepted payment methods.


Read more