Terms of service
1. General information
These websites:
www.backtee.dk
www.backtee.com
Are offered by BACKTEE ApS, Hagemannsvej 6C, DK-8600 Silkeborg CVR no. 17 70 23 00, +45 87 68 28 28, sales@backtee.com.
If you experience problems with your order on the website or with other use of the website, please contact our customer service:
- Email: webshop@backtee.com
- Telephone: 87 68 28 28
BACKTEE reserves the right for typing errors, price changes, descriptions, inventory management errors, sold-out items and technical errors.
If there are parts of the terms and conditions that you do not understand, we recommend that you contact customer service before you start shopping on the website.
2. Important notice
READ THE TERMS AND CONDITIONS CAREFULLY BEFORE ORDERING GOODS FROM THE ABOVE-MENTIONED WEBSITES.
These terms and conditions ("the Terms") apply when you order or purchase goods on the website. The terms and conditions may be updated from time to time (for example, to reflect changes in technology, our business model, our system capacity or relevant laws and regulations), and we therefore ask you to accept the terms and conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the website, and any reference to "we", "us" or "our" means BACKTEE ApS
If you do not accept the Terms, you cannot order or purchase goods on the website.
You have the right to withdraw from this agreement without giving any reason within 14 days from the day on which you, or a third party indicated by you other than the carrier, takes physical possession of the goods.
Read more under "Right of withdrawal"
The rules on defects in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory guarantees regarding the conformity of the goods. Read more under "Defective goods and incorrect goods".
3. Ordering
The online store is open 24 hours a day, but may be closed due to maintenance. We endeavour, where possible, to carry out such maintenance during nighttime hours.
An order placed on a public holiday will be processed on the following business day.
You must be at least 18 years old to purchase goods on the website and possess a valid credit card accepted by us. If you are under 18 years old, you must have a legal basis for entering into an agreement with us.
We can only process your order if the delivery address is a private or business address in one of the countries listed on our website. Delivery to a parcel shop is another option. We do not deliver to PO boxes.
We reserve the right to cancel the purchase agreement in any of the following situations, without being liable for compensation or other costs:
- Your payment information is incorrect or cannot be verified
- Your order has been placed for the purpose of committing fraud, etc., or placed in connection with a criminal offence or other unlawful activity
- An unintentional error occurs on the website, e.g. a payment error or similar
- We have reason to believe that you are under 18 years old
Agreements can only be entered into via the website [or by telephone to our Customer Service]. We do not process orders submitted by email, letter or fax.
At what point in the ordering process are you bound by your order?
Before placing the order, you have the option to change the information you have entered, including delivery and billing information or payment information. You also have the option to change the goods or remove goods from your shopping cart.
When you click "Proceed to payment", you enter the payment module - from that point, you are bound by the purchase agreement. Please read more under "Right of withdrawal".
Please contact our Customer Service if you made an error when placing the order - they are ready to help you.
You will receive an order confirmation by email.
After the agreement has been entered into, the rules on the right of withdrawal apply; see below.
Access to the agreement
You will receive confirmation of the content of the agreement by email, together with a link to these terms and conditions. We retain the order confirmation for a certain period of time, and we recommend that you also save the order confirmation, as it will subsequently not be available on the website.
Anti-fraud measures
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may include the data you submit when ordering on the website, including your address and payment information
Payment methods
We accept the following payment methods:
- Dankort
- MasterCard
- Visa
- Visa Electron
- Maestro
- American Express
- Paypal
- MobilePay
Security digits (Credit Card Verification Number (CVV))
If you pay by credit card, you will be asked to enter the card's security digits. You will find the three security digits on the back of your credit card, most often on the right-hand side of the back of the credit card. The security digits are necessary to complete the payment and maintain a high level of security. Other similar security measures may also apply
Payment procedure
When your item leaves our warehouse for delivery, your payment will be charged to the selected payment service.
Prices and delivery
All stated prices for goods, delivery costs and other costs include taxes, VAT and duties.
Costs relating to delivery, shipping or postage may vary and are added for each order, as stated on the website.
Currency
The prices on the website are shown in the currency applicable to your country. Please use the country selector at the top of the website if you wish to change your selected country. Your delivery address determines the currency in which you will be charged.
Please note that changing the country to which delivery is to be made may affect the price and delivery costs.
You can pay in one of the following currencies:
- Danish kroner(DKK)
- Euro (EUR)
We reserve the right to cancel the purchase agreement in any of the following situations, without being liable for compensation or other costs:
- Your payment information is incorrect or cannot be verified
- Your order has been placed for the purpose of committing fraud, etc., or placed in connection with a criminal offence or other unlawful activity
- An unintentional error occurs on the website, e.g. a payment error or similar
- We have reason to believe that you are under 18 years old
Agreements can only be entered into via the website [or by telephone to our Customer Service]. We do not process orders submitted by email, letter or fax.
4. Price
All our prices are in Danish kroner including VAT and other taxes and duties.
5. Shipping and shipping costs
Goods to foreign countries are sent with GLS and goods to Denmark are sent with GLS or DAO.
For purchases under DKK 1.000,00, a shipping fee of the following amount is added:
| GLS Delivery (Private) | DKK 69,00 |
| GLS Delivery (Business) | DKK 49,00 |
| GLS Parcel Shop | DKK 49,00 |
| DAO Delivery (Private) | DKK 49,00 |
| DAO Parcel Shop | DKK 39,00 |
For purchases over DKK 1.000,00, the goods are delivered free of charge. As a member of Club BACKTEE, purchases over DKK 500,00 are delivered free of charge.
The shipping cost is added to the price of the goods and paid at the same time as the goods.
The total shipping price will appear on your order before you accept it, and on your order confirmation.
6. Delivery
We ship to:
- Denmark
- EU
- Norway
- Switzerland
Goods will be delivered to the delivery address stated when ordering. We only deliver to private and business addresses as well as parcel shops - not to PO boxes.
Your item will typically be delivered on weekdays from Monday to Friday. The time of delivery depends on the country in which delivery takes place and which carrier is used.
The goods must be signed for upon receipt. It does not necessarily have to be you who signs. Persons at the delivery address (e.g. a family member, friend, receptionist, etc.) may therefore sign for receipt with binding effect on you.
All orders are dispatched within 1-3 business days after we receive them. During sales, however, it may take 3-5 business days.
Normal delivery time to addresses in Denmark is 1-2 business days after order dispatch. If GLS or DAO experiences delays, BACKTEE cannot be held liable.
BACKTEE bears responsibility for the order until the time of delivery. The time of delivery is when the customer receives the parcel, for example at a parcel shop. If DAO is selected for private delivery, please note that DAO often delivers at night without ringing the doorbell and the parcel will be left outside the door at the selected address. The parcel is then considered delivered and the risk thereby passes to the customer.
On BACKTEE.DK, we only deliver goods to Denmark. If you would like delivery to other countries, select another language in the tab in the left corner. If your country does not appear in the list in the shopping cart, you can contact us and we will try to arrange delivery there.
If delivery cannot be completed because the goods are not in stock, or if it is delayed for other reasons, you will be notified as soon as possible. You will receive an email from us when the item is dispatched from our warehouse.
Please note that you bear the risk for the goods after delivery. If the packaging appears to be damaged, you should refuse to accept the goods. If you wish to complain about any defects, you must inform us; read more under "Complaints".
If your order consists of several items, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain items are delayed or are not in stock at the time of ordering. You will be informed that your order is subject to separate deliveries. You will not be charged additional delivery costs for separate deliveries.
7. Right of withdrawal
You have the right to withdraw from this agreement without giving any reason within 14 days.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, takes physical possession of the goods. Your 14-day right of withdrawal means that you as a customer can receive the goods, unpack them and see whether they are as expected.
In the event of several different goods ordered in one order but delivered separately (i.e. separate deliveries), the withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, takes physical possession of the last item.
To exercise the right of withdrawal, you must inform us (see contact information below) of your decision to withdraw from this agreement in an unequivocal statement (e.g. by letter sent by post or email). You may use the standard withdrawal form enclosed in the parcel. You may also use this standard withdrawal form, but this is not mandatory.
The withdrawal period is met if you send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you exercise your full right of withdrawal in this agreement, we will refund all payments received from you, including delivery costs but excluding return costs. Without undue delay and in any event no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement. We will make such reimbursement using the same means of payment that you used for the original transaction. In any event, you will not incur any fees as a result of the reimbursement.
We may withhold the reimbursement until we have received the goods back, or you have provided documentation that you have returned the goods, whichever occurs first.
If you withdraw from the purchase, the purchase price and shipping costs will be refunded by transfer to your bank account once we have received the goods back and checked that they comply with the withdrawal rules. However, reimbursement of delivery costs does not apply in the event of partial withdrawal. See the separate section on this
You must return the item(s) or hand them over to us without undue delay and no later than 14 days from the date on which you informed us of exercising the agreement's right of withdrawal. The deadline is met if you return the item(s) before the 14-day period has expired.
We recommend that you keep the postal receipt as proof that you handed the parcel over to the post office/carrier.
You are only liable for any reduction in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
NOTE - We do not accept parcels sent cash on delivery or similar. Return parcels must NOT be sent to a parcel shop/parcel locker; these parcels will not be collected and will therefore be returned to the sender.
Partial withdrawal
If you only wish to withdraw from parts of your purchase, the above terms still apply. However, in the event of partial withdrawal, you will not be refunded the delivery costs
8. Defective goods and incorrect goods
If your item has a defect, or we have delivered incorrect goods, please contact our customer service. If you can already identify the defect, etc. at the time the carrier wishes to make delivery, you should refuse to accept the goods.
In the event of a defective item or incorrect item, you can choose between the following options:
- Return the item and receive a refund of the purchase price and all delivery costs once our customer service has processed the returned item.
- Return the item and receive an equivalent item once our customer service has processed the returned item, provided that we can deliver an equivalent item.
When you contact customer service, you must provide the order number, any item number, and describe what is wrong with the item, etc.
You are not responsible for costs associated with returning a defective item or an incorrect item. We will of course refund the purchase price and the original delivery costs once we have received the item back, unless you receive a new item in replacement of the original item.
9. Exchange
If you wish to exchange the item for another size, this can be done within 14 days of receiving the item. For exchanges, you must use our returns portal (Backtee | Returns). BACKTEE sends the exchanged item free of charge. If we do not have the requested item in stock, the item amount will be refunded as soon as possible and no later than 14 days after we have received the returned item. The only cost you have when exchanging a purchase is the postage for sending the item back to us.
10. Complaints and complaint options
If the item is defective or otherwise has a fault, you have the option to make a complaint in accordance with the defect rules of the Danish Sale of Goods Act. You may therefore make a complaint up to 2 years from receiving the item. You must make a complaint within a reasonable time from discovering the fault. 2 months will always be considered a timely complaint. In the event of a complaint, you must use our returns portal (Backtee | Returns). Items returned as complaints will be repaired or replaced with a new delivery within 7-14 days of receipt. If no replacement item is available and the item cannot be repaired, the amount paid will be credited as soon as possible and no later than 14 days after receipt of the item.
Remember that the item must always be sent in suitable packaging, and obtain proof of dispatch so that we can reimburse your shipping cost. We refund reasonable shipping costs that you may incur in connection with returning the item when the complaint is justified.
Return address for withdrawal, exchange, complaint
BACKTEE ApS,
Hagemannsvej 6C
DK-8600 Silkeborg
Attn. Webshop.
Email: webshop@backtee.com
NOTE - please note that goods purchased on BACKTEE.DK cannot be exchanged, returned or complained about through our retailers. All contact must take place via BACKTEE.DK.
If we are unable to find a solution, you can submit a complaint to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus, which can be found here.
The EU Commission's online complaints portal may also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Submit a complaint here - https://kpo.naevneneshus.dk. When submitting a complaint, you must state our email address webshop@backtee.com.
11. Other
Website updates
We do our best to update the website and ensure that prices, offers, descriptions and other information about the goods are correct. However, spelling errors, errors in prices, offers, descriptions and other information about the goods may occur, and sometimes we discover that the price of an item has been stated incorrectly.
Force Majeure
We are not liable for delays or failure to comply with our obligations under the terms and conditions if the delay or failure is due to events beyond our reasonable control.
Personal data
We process your personal data confidentially. Please read our privacy policy, which explains how we use the personal data you provide to us in connection with the ordering procedure and your use of the website in general.
Right to complain
You are of course always welcome to contact our customer service if you have complaints about an item you have purchased from us. Our customer service can be contacted by telephone, email and regular post. You can find the contact information for our customer service under "customer service" on the website.
We will do everything we can to ensure that you are satisfied and would like to point out that if you have questions about your order, you can email us at any time of the day at webshop@backtee.dk. We ask you to provide your order number in all enquiries.