Returns & Exchanges

Returns

Complete satisfaction or your money back.

As a customer of BACKEE.COM you have 14 days, from the day you receive the item, to cancel the order. Your 14 day right to cancel means that, you as a customer, can receive the product, unpack and see if it is as expected. If you change your mind, you can return the goods to us and we will refunded the price of the goods + shipping (transfere to your bankaccount). Cost of return shipping to us is at your own expense. A refund is granted on provision that the goods are returned to BACKTEE.COM in the same condition and quantity that they were received. You can also cancel by refusing to receive the package. 

It is not a requirement but it will speed up the process if you complete and enclose the Return Form, and send it with a copy of your order confirmation and the product returned.

NOTE - We do not accept packages sent by Cash on Delivery or similar.

Exchanges

Exchange of goods for alternate sizes can be effected within 14 days from receiving the goods. You must fill out a Return Form and return it with the goods for exchange. BACKTEE will send the replacement product shipping free. If we do not have the desired item in stock you will be refunded as soon as possible and no later than 14 days after we have received the product. The only cost incurred when you exchange a purchase is the return postage.

If you wish to exchange received goods for a different item, we ask that you cancel your purchase and make a new order.