Buy a return label

If you need to return an order to BACKTEE, you can purchase a return label for GLS here.

Buy GLS return label here

Print your label or scan QR code
When you create a return shipment on our returns portal, you will now also receive a QR code by email. You can then go down to the nearest GLS parcel shop/drop-off point with your phone, where the QR code can be scanned from. Once the QR code has been scanned, a parcel label will be printed and placed on the parcel.

If you have a printer, you are also very welcome to print the label yourself and stick it on your return package.
You print the package label on a regular A4 printer. The package label must be stuck to the package without the tape going over the barcodes. Once this is done, the package is ready to be delivered to a GLS parcel shop/drop-off point.

Package dimensions and weight.
It is important that you comply with the permitted weight and package dimensions, otherwise you will be charged a surcharge.
The maximum length of a return package is 140 cm. The package must not exceed 5 kg. If the package is larger/heavier than this, this return label can be used. not used.